Delivery & returns
Delivery
We deliver to addresses in the UK. Items from our own UK warehouse are sent within 2 working days. Some items are sent to you from our supplier's warehouse in the UK or overseas: these show their own dispatch (up to 3 working days) and delivery dates on the product page, and we cannot guarantee exact delivery dates for them. Delivery takes 2 to 5 working days from dispatch for standard delivery (a little longer to the Highlands, Islands, Northern Ireland and other remote areas), or the next working day where you choose next-day delivery. Delivery times start from dispatch, not from the time you order. Parcels are tracked, and we email you the tracking details. The parcel is yours (and at your risk) once it is delivered to you.
| Parcel weight | Standard | Next day |
|---|---|---|
| up to 1 kg | £3.00 | £5.99 |
| up to 2 kg | £4.67 | £6.99 |
| up to 5 kg | £5.99 | £8.99 |
| up to 10 kg | £7.99 | £11.99 |
| up to 20 kg | £10.99 | £15.99 |
| up to 30 kg | £14.99 | £19.99 |
Mainland UK prices. Highlands & Islands, Northern Ireland, Isles of Scilly, Isle of Man and Channel Islands cost a little more and are shown at checkout. Small, flat, light items may go by Royal Mail large letter at a lower price; large letters are not tracked, so if one hasn’t arrived within 5 working days of dispatch, tell us and we’ll resend it or refund you.
If your parcel hasn't arrived, use Track an order and then contact us. If it is lost, we'll resend it or refund you.
Your right to cancel
You have the right to cancel your order for any reason within 14 days after the day you receive your goods (or the last of them, if they arrive separately). You don't need to give a reason. To cancel, start a return here or email us clearly saying you want to cancel. You can also cancel before dispatch from your account or order-tracking page.
After you tell us you are cancelling, send the goods back to us without delay and within 14 days. You pay the cost of returning them (unless they are faulty or not as described). Please pack them so they aren't damaged on the way, and keep your proof of postage.
We refund the price of the goods and the standard delivery charge (not any extra you paid for a faster service) within 14 days of getting the goods back, or of you showing us proof of postage, whichever is earlier. We refund to the payment method you used. We may reduce the refund if the goods have lost value because you handled them more than was needed to check them, as you could in a shop.
This is in addition to your legal rights.
Things you can't cancel and return: sealed goods that aren't suitable for return for health or hygiene reasons if you have opened the seal (for example cosmetics, personal-care items, or items for the mouth or skin), and goods made to your specification. Faulty goods can always be returned, whatever their type.
Faulty, damaged or not as described?
Goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). If something is faulty, damaged or not as described, tell us. You can reject it for a full refund within 30 days of delivery. After that, you're entitled to a repair or replacement, and then to a price reduction or final refund if that fails. We pay the return postage for faulty goods. Please report it here or from your order page, with a photo if you can.
Refund policy
- Change of mind: cancel within 14 days of delivery and send the item back within 14 days after that; we refund the item and the standard delivery charge you paid. Return postage is yours unless the item is faulty or not as described.
- Faulty, damaged or not as described: full refund including return postage (we send you a prepaid label or refund your postage).
- Lost in transit: if tracking shows no delivery, we resend or refund in full.
- When: within 14 days of receiving the return (or your proof of postage), and within 5 working days for faulty items once we've seen the problem. Refunds go back to the card or account you paid with — we never charge restocking fees.
- Cancelled before dispatch: refunded in full straight away.
Contact
Shared Ambition Support Ltd (trading as SAS), registered in England and Wales, company number 13961503, 143 Adelphi Court , North George Street , Salford , M3 6HU. VAT number GB477601668. Email hello@dropshipi.com. Phone +447861982290.
Last updated October 2026.